AI for Clinics.

Patients pick the clinic that picks up first

Tooth pain at 9 PM on a Wednesday. A returning aesthetic patient asking if her insurance still covers a follow-up. A new mother in JLT calling three pediatric clinics for a same-day appointment. Healthcare is dense, patient choice is one click away, and the clinic that answers first wins the chair.

A typical mid-size clinic handles 200 to 400 inbound calls a day across booking, rescheduling, insurance verification, prescription refills, and triage. No-shows of 15 to 20 percent compound the loss. Every missed call is a patient walking into the clinic next door.

Why reception loses patients

Reception is solving four jobs at once and the patient on the phone is always at the back of the queue.

What Edah does on every clinic call

Bookings and reschedules in real time

Edah checks the doctor’s calendar live, suggests the next three slots, accounts for procedure duration, and confirms inside your clinic management system before the call ends.

Insurance verified during the call

When a patient asks about coverage, Edah checks against your connected carriers including Daman, AXA, Bupa, Allianz, Oman Insurance, MetLife. Coverage details, co-pay, and pre-authorisation requirements answered in the first conversation.

Triage by urgency, every time

Acute symptoms route differently than a routine cleaning. Edah follows the triage rules you define, escalates urgent cases to your on-call clinician, and books non-urgent ones into the standard schedule.

No-shows cut by automated reminders

Two-day, one-day, and two-hour reminder calls go out automatically. If the patient cannot make it, Edah reschedules in the same call. The slot is back in inventory before the original appointment time.

FAQ handled without bothering staff

Hours, parking, address, payment methods, accepted carriers, doctor specialties, language availability. Pulled from your knowledge base, delivered in the patient’s language.

A real call, in 90 seconds

Caller: Hi, I would like to book a dental cleaning for this week. Do you take Daman?

Edah: Yes, Daman is fully accepted for cleanings. The next opening with Dr. Sarah is Thursday at 4:30 PM. Does that work?

Caller: Yes, perfect.

Edah: May I have your full name and Emirates ID number to verify coverage live with Daman?

Caller: Sure, it is Maya Khan, 784-1990-1234567-8.

Edah: Coverage confirmed, no co-pay. Booked for Thursday at 4:30 PM with Dr. Sarah. SMS confirmation now with the clinic address and parking details.

What happened in the background

• Pulled Dr. Sarah’s calendar from the clinic management system.

• Verified Daman coverage for the procedure code in real time.

• Locked the slot, reserved the room, accounted for procedure duration.

• Created or updated the patient record by Emirates ID.

• Sent an SMS confirmation with address, parking, and pre-visit instructions.

Built for the stack you already run

No EMR migration. No parallel patient record. Your clinical team’s workflow is unchanged. The phone just stops bottlenecking it.

Compliance, built in

Medical data is the most sensitive personal data category under PDPL, with additional record-keeping rules from DHA, MOHAP, and DOH.

• Recording consent captured at call start with a clear disclosure in the patient’s language.

• Consent events timestamped and retained for seven years in a tamper-evident audit chain (SHA-256).

• All medical data processed and stored exclusively in Azure UAE North.

• Erasure, retention, and audit workflows aligned with PDPL data subject rights and DHA, MOHAP, DOH record-keeping.

• Outbound recall and follow-up campaigns pass a synchronous TDRA pre-dial gate that validates calling windows, caller-ID ownership, and Do-Not-Call lists before every dial.

What changes after Edah

The tools running on this call

Six tool calls per appointment. Each logged, retried on failure, visible in your dashboard. No black boxes.

check_availability(resource_type: "doctor_slot", filters: { doctor_id, service_code })
verify_insurance(carrier: "daman", member_id, procedure_code)
create_booking(patient_id, doctor_id, slot, service_code, duration_min)
update_crm_field(object: "patient", id, patch: { last_visit_intent: "cleaning" })
send_sms(to, template_id: "appointment_confirmation", variables)
schedule_callback(patient_id, window: "24h_before", reason: "reminder")

check_availability(resource_type: "doctor_slot", filters: { doctor_id, service_code })
verify_insurance(carrier: "daman", member_id, procedure_code)
create_booking(patient_id, doctor_id, slot, service_code, duration_min)
update_crm_field(object: "patient", id, patch: { last_visit_intent: "cleaning" })
send_sms(to, template_id: "appointment_confirmation", variables)
schedule_callback(patient_id, window: "24h_before", reason: "reminder")

check_availability(resource_type: "doctor_slot", filters: { doctor_id, service_code })
verify_insurance(carrier: "daman", member_id, procedure_code)
create_booking(patient_id, doctor_id, slot, service_code, duration_min)
update_crm_field(object: "patient", id, patch: { last_visit_intent: "cleaning" })
send_sms(to, template_id: "appointment_confirmation", variables)
schedule_callback(patient_id, window: "24h_before", reason: "reminder")

Going live

1. Share your doctors, services, accepted carriers, hours, and triage rules.

2. Edah drafts the booking and triage scenarios for your review.

3. Connect your clinic management system, calendar, and insurance carriers. Test with one doctor.

4. Go live in 24 to 72 hours. Add automated reminders and recall campaigns in week two.

Patients call three clinics before choosing one. The clinic that answers first, in the right language, with an instant booking, fills its calendar. Book a 30-minute walkthrough.