Recording Disclosure: The Line That Runs First

Why disclosure is the first line

PDPL and TDRA both require that callers know they are being recorded and that they are talking to an AI agent. This is not a footer in your terms of service. It is the first sentence of every call. If the disclosure is missing, every downstream consent is invalid and the whole interaction can be challenged.

What a good disclosure includes

A compliant disclosure has four elements. Who is calling. That the call is being recorded. That the caller is speaking with an AI agent. A way for the caller to opt out of recording or transfer to a human.

The order matters

The disclosure plays before anything else, including the greeting. "Hi, this is the assistant for XYZ Company. This call is being recorded for quality. You are speaking with an AI agent. How can I help" comes before any information capture, before any question, before any tool call.

Language follows the caller

If your scenario supports multiple languages, the disclosure plays in whichever language the caller chose. A caller who starts in Arabic gets the Arabic disclosure. The disclosure should not require the caller to first respond in English to switch.

Opt-out paths

The caller should be able to opt out of recording or request a human at any point. The agent has to handle that gracefully. Either it stops recording and continues the call, or it transfers to a human, depending on your policy.

Logging the disclosure

The Edah AI audit chain records that the disclosure played: the exact wording, the language, and the timestamp. If a complaint comes in months later, you have evidence that the caller knew what they were entering into. The evidence is what the regulator wants to see.