Every Edah AI Call Is Auditable End-to-End. Here Is How.

The audit log most platforms ship

Most voice platforms produce a CSV. Time, caller ID, duration, outcome. If something goes wrong, you have a row to point at. If a regulator asks how you reached a decision, that row does not have the answer.

The audit log a regulated business needs is different. It records the consent that authorised the call, the decision that allowed the dial, the agent reasoning that produced the response, the tool calls that updated the CRM, and the cryptographic linkage between all of them.

What hash-chained audit means in practice

Every compliance-relevant event in Edah AI is written as an audit row. Each row contains the cryptographic hash of the previous row. That structure means any change to a past row breaks the chain. Tampering becomes immediately detectable, and the broken link can be pinpointed to the second.

What gets recorded

Consent capture. Pre-dial gate decisions, including which of the 18 checks passed and which would have failed. The dial itself. Call recording start and stop. Every tool call the agent invoked, with the parameters it sent and the result it received. Knowledge base lookups. Call transfer events. Hangup reason. Post-call processing events.

What you can do with the chain

Pull the entire history of a specific call. Reconstruct exactly what the agent knew, what it decided, what it did, and what it said. Hand that record to a regulator and let them verify it independently. Hand it to an enterprise procurement team that needs evidence of internal controls.

Why this is the right default

The cost of building a real audit chain is non-trivial. Most platforms cut it because their customers do not ask. In a regulated market, that decision is what disqualifies them from the procurement process at banks, healthcare providers, and government agencies.

For Edah AI, the audit chain runs by default on every plan. Not as an add-on. Not as a compliance package. The system either records cryptographically or it does not record at all. There is no half-state to compromise on.